Frequently asked questions

Welcome to our 'Frequently Asked Questions page'

With luxury car hire being a rare purchase for many we understand that you may have questions about renting a vehicle for us. Here we will try to answer as many of them as we can, giving you more of an insight into our service, our car's as well as our staff.

If this page has not answered your query then feel free to contact us at the office and speak with a vehicle hire expert. They will be sure to furnish you with as much information as possible, allowing you to make a well-informed choice when it comes to making a reservation.

Before you book

Who will be driving the vehicle?

At VIP Travel we only employ expert chauffeur drivers that boast great knowledge of the British roads. In doing so we ensure our customer's are not held up by traffic or as a result of a driver getting lost. All of our driver's are referenced and CRB-checked prior to coming on the VIP Travel books, putting both our team and our all-important customers at ease.

As well as being friendly and courteous when chauffeuring our customers the VIP Travel drivers are also passionate about presentation, always dressed in full, traditional chauffeur uniform.

How do I pay?

Reserving a vehicle from our fleet takes a matter of minutes and we only require a small deposit to secure our cars. The deposit can either be paid over the phone or by bank transfer. Giving our customer's options is what sets us aside from our competitors, allowing us to offer a no-fuss approach to luxury vehicle hire.

Once we have the deposit we ask that the remainder of the balance be paid directly to the driver on the day of hire, giving our clients time to collect money from the other members of their party. If you do however require to pay in full then that can be arranged.

What if my car does not turn up?

If your car were for some reason to not turn up on the day of hire we would go above and beyond to rectify this issue. Although regrettable issues such as breakdowns do occur they are unfortunately impossible to predict. Stocking such a vast, all-encompassing fleet means we hold the ability to send a second car to you straight away, limiting stress where possible.

Before you travel

Are your vehicles looked after?

If you are considering hiring a limo, chauffeur car, sports car or even a party bus; have faith that your vehicle will be both mechanically and visually maintained to the highest possible standard. Being valeted before each and every trip our cars are successful in providing a luxurious atmosphere, with image meaning everything to us

Do you offer self-drive vehicles?

We offer a wide range of vehicles for self-drive purposes, permitting our customer's to get behind the wheel of some of the most acclaimed cars ever made. We can offer self-drive packages on the following cars:

  • Rolls Royce Phantoms
  • Ferrari 360
  • Lamborghini Aventador
  • Range Rover Sport
  • Mercedes
  • Aston Martin
  • Audis
  • Porsches
  • And many more
Do children have to be accompanied by an adult?

It is not imperative that children are to be accompanied by an adult when out in our vehicles, however it is advisable, with younger children especially.

On day of Travel

What areas do you cover?

Based in the heart of London means we have great access to the whole of the area, offering a range of luxury transport services. Visit our area coverage page to see the full extent of the areas we can cater to.

How much is luxury car hire?

At VIP Travel we do not offer fixed rates for vehicle rental, but provide bespoke packages for each and every one of our customer's. By doing so we believe we can provide fairer prices, not overcharging our customer's. Our quotations are based on the following factors:

  • The date and time a vehicle is required
  • The occasion for hire
  • How many passengers require transport
  • How far the vehicle will be travelling
  • Whether a self-drive vehicle is required or a chauffeur driver